Frequently Asked Questions
Everything you need to know about shopping with Tokyo Station.
How long does international shipping take?
Standard international shipping typically takes 7 to 14 business days. Expedited options are available at checkout if you need your fashion essentials sooner.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. As our styles vary by cut, we recommend measuring a similar garment you own for the best fit.
Are the materials used sustainably sourced?
Tokyo Station is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% by 2025.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.